Google Ads Account Managers Shouldn’t Contact Customers Straight

Posted by

There are a growing variety of reports throughout the web of Google Ads accounts supervisors threatening to contact clients straight, in spite of not being allowed to.

According to the reports, firms who do not react to e-mails from Google Ads account supervisors are being met with hazards from Google representatives to contact clients directly.

In some cases, the Google Ads account managers call clients and tell them to drop their agencies.

There are two things to explain here:

  1. Agencies are not needed to talk to Google representatives
  2. At no point must a Google Advertisements account supervisor call a firm’s client

A Google Advertisements rep informing clients to fire their company crosses the line.

Nevertheless, these reports are ending up being more regular.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Advertisements Intermediary Ginny Marvin, who states the problem will be resolved”right away.” Marvin adds,”This is not in line with how we anticipate our group to

support our marketers and firm partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google reps taking part in comparable practices. One Reddit user posted a screenshot of an e-mail received by a Google Advertisements Account

Strategist, which checks out: “I am writing to you one last time as a courtesy, since my truthful objective is to offer you

value and advanced strategies with google advertisements and deal with you closely, to assist you save time and make your clients more effective with google advertisements, hence I am contacting you for the last time to inform you that if I do not reach you, I will assume that you are not getting my e-mails and will get in touch with the customers that I have actually been designated directly.”Another Reddit user has nearly the very same story, saying they

have actually been “pestered”with everyday e-mails from a Google Advertisements rep to get on a call and implement project modifications. Again, agencies aren’t obliged to speak to Google representatives or execute modifications customers aren’t requesting for. Must you get an email like the one above, the best thing to do is submit a grievance via

Google’s official form. Be careful of these aggressive sales tactics. As long as you’re not breaking any policies, Google has no say over

how you run your clients’campaigns. Included Image: FGC/Best SMM Panel